Insurance and Warranty

Insurance and Warranty

We are responsible for providing building insurance. Our policy covers the structure of your house or apartment including fixtures, fittings, outbuildings, garages, walls and fences. It covers the building for all the normal risks to your home, including fire, flood, vandalism and damage following a burglary or an accident. This isn’t a contents policy, so it does not cover the contents of your home or your personal possessions. You have to arrange your own contents insurance cover for items such as furniture, electrical goods, appliances, carpets and personal belongings.

If you've purchased a newbuild home from Redwing Living, you'll also be pleased to know that it comes with a warranty, which protects you from the cost of repairs to certain defects.

Insurance

Insurance

Our insurance company offers a claims direct service 24 hours a day, seven days a week. For further details, download our summary of insurance cover. You can download a summary of our cover here. Regenda-Summary-of-Buildings-cover-for-leaseholders-2018.pdf [pdf] 290KB

You must notify the insurers immediately of any event that may lead to a claim, within 30 days of it happening. If you do not notify them within the 30 day period then they may refuse to accept your claim. As is common with most insurance policies, an excess is payable on each claim made. The excess amount is currently £100.

If your claim is for subsidence (including landslip and ground movements), the insurers will usually appoint a loss adjuster to assess the claim. Claims for subsidence will have an excess of £1,000 that you will have to pay.

Warranty

Warranty

When we build new homes, or buy them from a builder, the property will be covered by a building warranty. Most warranties have two parts to them:

1. The first part covers the initial two years after the construction of your home. It is normally for a defect or repair to your home which is required because a new component has broken, or has not been built to a certain technical standard.

2. After the first two years, the warranty then usually covers only the fabric of your home, relating to the structure of the building such as walls, and roof. Specific items covered depends on the company that is providing the warranty.

Your solicitor keeps your warranty documents with your title deeds. If you moved into a brand new home, a copy should have also been left in your welcome pack. If you are unsure or need a copy of your warranty, please contact us and we will help you to obtain a copy. If you are selling your home, then any warranty that has not expired, which is less than 10 years old, can be passed on to your buyer. They will then have the benefit of the warranty.